At Solitaire x Alex Armen, we put love, passion, and craftsmanship into every single piece of jewelry we create. Each ring is made-to-order, designed, and handcrafted exclusively for you. Because of this unique and personalized process, we do not accept returns, exchanges, cancellations, or refunds once an order has been confirmed.

We understand that ordering jewelry online is a meaningful decision, which is why we encourage you to review your order carefully before completing your purchase. Please double-check details such as ring size, design choice, gemstone preferences, and engraving (if applicable). Once the order is placed, it goes into production and cannot be changed or cancelled.

Why We Have This Policy

The reason we cannot accept returns or cancellations is simple: every item is specially created for each customer. Unlike mass-produced jewelry, your ring is not taken from pre-made stock. It is crafted individually to reflect your style, preference, and request. This ensures that every piece is one-of-a-kind.

This policy also allows us to maintain high-quality standards, focus on custom work, and respect the effort of our artisans who dedicate their skills to bringing your design to life.

Quality Assurance

Before your jewelry leaves our studio, it undergoes a strict inspection process. Our quality control team checks every detail—from the setting of the stones to the polishing of the metal—ensuring the final product meets our standards of excellence.

We take pride in our work and want you to feel confident that the piece you receive is made with care, precision, and passion.

Damaged or Incorrect Orders

Although we do not offer returns or exchanges for reasons such as change of mind, we do make exceptions if:

The item arrives damaged during shipping.

The item received is different from the one you ordered.

In such rare cases, please reach out to us within 48 hours of delivery with clear photos of the product and packaging. Our team will review your case and provide a suitable solution.

We value honesty, transparency, and customer satisfaction, and we’ll always do our best to assist if a genuine issue arises.