Solitaire x Alex Armen Return, Exchange, Cancellation, and Refund Policy
At Solitaire x Alex Armen, we pour our passion and expertise into every made-to-order piece, crafting each one just for you with the utmost care. Because of the personalized nature of our creations, we’re unable to offer returns, exchanges, cancellations, or refunds once an order is placed. We truly value your understanding of this policy, which helps us maintain the unique artistry that goes into every item.
Quality Assurance
Before your piece leaves our studio, our team carefully inspects it to ensure it meets our high standards of quality and craftsmanship. We’re committed to delivering something you’ll love and cherish.
Shipping & Delivery
Your order will be lovingly crafted and prepared for shipment within 5 to 10 business days, followed by transit via FedEx insured shipping. We’re thrilled to offer complimentary shipping to Canada and the USA, so your piece arrives safely at no extra cost to you. Once your order is shipped, the buyer assumes responsibility for the package. For international orders, please kindly note that you’ll be responsible for any applicable customs fees or duties, which may vary by destination. We’re here to help if you have any questions about the process!
Thank you for choosing Solitaire x Alex Armen—it’s a joy to create something special just for you! If you need assistance, we’re always here with warmth and support.
